Batery Rules and Regulations in India

These general terms form the legal basis of the relationship between Batery and each registered user in India. By creating an account and using the platform’s services, users confirm their agreement with all conditions stated herein. Batery reserves the right to update or modify these terms at any time. Users will be notified of material changes, and continued use of the platform following such notification constitutes acceptance of the revised terms.

User Eligibility and Account Requirements

To use the platform’s services, users must meet the following eligibility criteria:

• Be at least 18 years of age at the time of registration;
• Provide accurate and complete personal information during account setup;
• Hold only one registered account per individual;
• Not be subject to a self-exclusion order or any restriction imposed by the platform;
• Access the platform from a jurisdiction where use of such services is not prohibited by applicable law.

Any account found to have been created in violation of these conditions may be suspended or permanently closed.

Permitted Use of the Platform

Users are permitted to access the platform solely for personal, non-commercial use. The following activities are strictly prohibited:

• Using automated systems, bots, or scripts to interact with the platform;
• Attempting to gain unauthorised access to other user accounts or platform systems;
• Manipulating odds, games, or outcomes through any technical or collusive means;
• Reproducing, distributing, or commercially exploiting any content owned by or licensed to Batery.

Intellectual Property and Content

All content available on the platform, including software, graphics, trademarks, and text, is the property of Batery or its licensors. Users are granted a limited, non-transferable licence to access this content for personal use only. No rights are transferred to the user beyond what is expressly stated in these terms.

Limitation of Liability

Batery is not liable for losses arising from:

• Technical interruptions, server downtime, or connectivity failures outside the platform’s control;
• User decisions made in relation to betting or gaming activity;
• Inaccurate information provided by the user during registration or verification;
• Third-party service failures affecting deposits, withdrawals, or account access.

The platform’s total liability in any dispute is limited to the amount directly at issue in that specific transaction or event.

The following rules apply to all betting activity conducted through the platform by users in India. All bets are subject to these general conditions, in addition to any sport-specific or event-specific rules that may apply.

Eligibility to Place Bets

A user must have a verified and funded account in good standing to place bets on the platform. Accounts under review, suspended, or flagged for verification may be restricted from placing new bets until the relevant process is completed.

Bet Acceptance Policy

Batery reserves the right to accept, decline, or limit any bet at its sole discretion. Bets are only confirmed once the platform has issued an official confirmation. In cases of system errors or technical faults during the bet placement process, the platform reserves the right to void the affected bet and return the staked amount to the user’s account.

Betting Limits

Betting limits are applied at both the account level and the individual market level. The applicable minimum and maximum amounts are displayed within the betting interface at the time of bet placement. These limits may be adjusted by the platform based on account history, verification status, or risk assessment.

Odds and Calculation of Returns

• Odds displayed at the time of bet confirmation are the odds applied to calculate potential returns;
• Returns are calculated by multiplying the accepted odds by the staked amount;
• In the event of a void bet, the original stake is returned to the user’s account;
• Winnings are credited to the user’s account balance following official confirmation of the result.

Cancellation and Void Bets

A bet may be voided under the following circumstances:

• The relevant event is cancelled or abandoned before the applicable outcome is determined;
• A technical error affects the acceptance or recording of the bet;
• The bet is placed on an event that has already started, in violation of the platform’s pre-match betting rules.

Users may not cancel a bet after it has been accepted, except where a cash-out option is available and the market conditions permit its use.

Betting Restrictions

Batery may impose restrictions on individual accounts where irregular betting patterns, suspected abuse, or policy violations are detected. Such restrictions may include reduced maximum limits, delayed bet acceptance, or temporary suspension of betting access.

All financial transactions on the platform are governed by the payment rules outlined in this section. Users must read and comply with these conditions before initiating any deposit or withdrawal.

Account Funding

Deposits may only be made from a payment method registered in the user’s own name. Third-party funding is not permitted under any circumstances. The platform accepts deposits through the following methods available to users in India:

• UPI (Unified Payments Interface);
• Net Banking;
• Debit and credit cards issued by major networks;
• Supported e-wallets and prepaid instruments.

Available methods and their associated minimum and maximum deposit limits are displayed within the cashier section of the platform at the time of transaction.

Deposit Processing

• Deposits are generally credited to the user’s account balance immediately upon successful processing;
• In cases of bank-side delays, processing may take up to 24 hours;
• Users experiencing deposit issues should contact customer support with the relevant transaction reference.

Withdrawal Procedures

Withdrawals may only be processed to a payment method previously used for a deposit, subject to available options. The following conditions apply:

• The user’s account must be fully verified before any withdrawal is processed;
• Minimum and maximum withdrawal amounts are detailed within the cashier section;
• Standard withdrawals are processed within 1 to 5 business days, depending on the method selected;
• Requests submitted outside business hours may be processed on the following business day.

Identity Verification and KYC Requirements

In accordance with applicable regulatory standards, users are required to complete identity verification (KYC) before withdrawals are approved. The verification process may require the submission of:

• A government-issued photo identification document (e.g., Aadhaar card, PAN card, or passport);
• Proof of residential address (e.g., a recent utility bill or bank statement);
• Proof of ownership for the payment method used.

Failure to provide the requested documentation within a reasonable timeframe may result in the suspension of withdrawal access.

Fees and Currency

Batery does not charge fees on standard deposits or withdrawals. However, third-party payment providers or banks may apply their own transaction charges. All account balances and transactions are processed in the currency selected at registration. Currency conversion, where applicable, is handled at the rate applied by the relevant payment provider.

Transaction Restrictions and Cancellations

• Deposit transactions cannot be cancelled once submitted for processing;
• Pending withdrawal requests may be cancelled by the user before they are processed, subject to platform confirmation;
• The platform reserves the right to reverse or delay transactions pending verification or compliance review.

Batery is committed to promoting a safe and responsible environment for all users. The platform provides a range of tools to help users maintain control over their gambling activity and to prevent the development of harmful behaviours.

Responsible Gambling Tools

The following tools are available to registered users through the account settings section:

• Deposit limits: Users may set daily, weekly, or monthly deposit caps to control spending;
• Wagering limits: Restrictions may be placed on the total amount wagered within a defined period;
• Session time limits: Users can set a maximum session duration after which they will be automatically logged out;
• Reality checks: Periodic notifications can be enabled to inform users of the time elapsed during an active session;
• Self-exclusion: Users may request a temporary or permanent exclusion from the platform, during which account access and betting activity will be suspended.

Self-Exclusion and Cooling-Off Periods

Users who feel their betting behaviour has become difficult to manage may request a cooling-off period or a full self-exclusion. Self-exclusion requests are actioned promptly. During a self-exclusion period, the platform will also restrict the user from receiving promotional communications. Requests to reverse a self-exclusion are subject to a mandatory waiting period.

Risk Assessment

Users are encouraged to periodically assess their gambling behaviour. The platform provides access to self-assessment questionnaires designed to help users identify signs of problem gambling. These tools are informational and are not a substitute for professional support.

Support Organisations

Users in India who require assistance with gambling-related concerns may contact the following organisations:

• iCall (iCall.tiss.edu): A psychological support helpline operated by the Tata Institute of Social Sciences;
• Vandrevala Foundation Helpline: Available 24 hours a day at 1860-2662-345;
• NIMHANS (National Institute of Mental Health and Neuro-Sciences): Provides clinical resources and referrals for behavioural health concerns.

Minors are strictly prohibited from accessing or using the platform. Users are responsible for ensuring that their account credentials are not shared with or accessible to anyone under the age of 18.

Batery operates in compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. The platform maintains internal controls and procedures to detect, prevent, and report suspicious financial activity.

Legal Obligations

The platform is required by its operating licence conditions and applicable law to:

• Verify the identity of all registered users before processing financial transactions;
• Monitor account activity for patterns consistent with money laundering or fraud;
• Report suspicious transactions to the relevant regulatory or law enforcement authorities;
• Retain transaction records in accordance with statutory retention requirements.

Know Your Customer Procedures

All users are subject to identity verification as part of the KYC process. The required documentation may include:

• Government-issued photo identification;
• Proof of residential address;
• Evidence of the source of funds used for betting activity, where applicable.

Additional verification may be requested at any stage of the user relationship, including during account review, large transaction processing, or where unusual activity is detected.

Transaction Monitoring

The platform operates automated systems to monitor transactions in real time. Activity that may trigger a review includes:

• Large or frequent deposits inconsistent with the user's profile;
• Withdrawal requests shortly following deposits, without corresponding betting activity;
• Multiple funding methods or account details linked to a single user;
• Patterns of structured transactions designed to avoid reporting thresholds.

Consequences of Policy Violations

Where a user's activity is found to be in breach of AML obligations or is suspected of constituting money laundering or terrorist financing, the platform may take the following actions:

• Temporarily restrict or permanently close the account;
• Freeze funds pending investigation or regulatory instruction;
• Withhold withdrawal requests until the matter is resolved;
• Report the activity and relevant account information to the appropriate authorities.

Batery cooperates fully with law enforcement and regulatory bodies in all AML and CTF investigations.

Personal Data Collected

The platform collects personal data during registration, verification, and ongoing use of services. This may include:

• Full name, date of birth, and nationality;
• Contact details including email address and phone number;
• Residential address and government-issued identification numbers;
• Financial information including payment method details and transaction history;
• Device information, IP address, and browsing behaviour on the platform.

Purpose of Data Processing

Personal data is collected and processed for the following purposes:

• Account creation, verification, and ongoing account management;
• Processing deposits, withdrawals, and betting transactions;
• Compliance with legal, regulatory, and AML obligations;
• Detection and prevention of fraud, abuse, and unauthorised access;
• Communication regarding account status, security alerts, and service updates;
• Improvement of platform functionality and user experience.

Data Sharing

User data may be shared with third parties only in the following circumstances:

• With payment processors and financial institutions to facilitate transactions;
• With regulatory authorities or law enforcement where legally required;
• With licensed third-party service providers operating under strict data processing agreements.

Data is not sold or shared for commercial marketing purposes without the user’s explicit consent.

User Rights

Users hold the following rights with respect to their personal data:

• The right to access a copy of personal data held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention obligations;
• The right to withdraw consent for processing where consent is the legal basis;
• The right to lodge a complaint with the relevant data protection authority.

Requests relating to personal data rights may be submitted through the platform’s designated support channels.

Batery applies technical and organisational security measures to protect user accounts, personal data, and financial transactions. These measures are regularly reviewed and updated to address emerging threats.

Data Encryption

All data transmitted between the user's device and the platform's servers is protected using industry-standard Transport Layer Security (TLS) encryption. This includes login credentials, personal information, and payment data. Data stored on platform servers is encrypted at rest using current encryption standards.

Account Security Features

Users are encouraged to take an active role in securing their accounts. The following features are available:

• Two-factor authentication (2FA): An additional verification step may be required during login or when sensitive account actions are performed;
• Password requirements: Account passwords must meet minimum complexity standards to reduce the risk of unauthorised access;
• Session management: Active sessions are monitored and may be terminated automatically following a defined period of inactivity.

Activity Monitoring

The platform operates continuous monitoring systems to detect and respond to security incidents. These systems are designed to identify:

• Unauthorised login attempts or access from unrecognised devices;
• Unusual account activity inconsistent with the user's established patterns;
• Attempts to tamper with or exploit platform software or APIs.

Users are notified of suspicious activity where appropriate and may be required to verify their identity before access is restored.

User Responsibilities

Users are responsible for maintaining the security of their account credentials. The platform strongly advises users to:

• Use a unique, complex password not shared across other services;
• Never disclose login details to any third party;
• Report any suspected unauthorised access to customer support immediately;
• Keep the contact information associated with their account current and accurate.

Organisational Measures

Access to user data within the organisation is restricted on a need-to-know basis. Staff with access to sensitive information are subject to confidentiality obligations and regular security training. The platform conducts periodic security assessments to identify and remediate potential vulnerabilities.